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Resume

Work
Experience

2021 - Present

2019 - Present

2018 - 2019

Web and Marketing Manager |  Clover Woodworks

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  • Originated and developed the administrative and marketing role at Clover Woodworks.

  • Established and maintained the online presence of Clover Woodworks.

  • Conducted UX research, including competitive audits, A/B testing, and usability testing.

  • Analyzed research findings and presented recommendations.

  • Branding; developed and implemented website content consistent with brand voice, style, and tone.

  • Shaped marketing and communication strategy.

  • Solved marketing needs, ranging from direct marketing to social media and online ads.

  • Formulated, directed and coordinated marketing activities and policies to promote products and services, working with advertising and promotion managers.

  • Addressed and solved SEO, increasing organic contact, contract acceptance, and revenue by more than 700%.

  • Liaised vendor and stakeholder relationships.

  • Consulted with product development personnel on product specifications, such as design, color and usability.

  • Introduced enhancements to established products to increase sales.

  • Implemented social media strategies to integrate with overall marketing tactics.

C0- Owner |  PNW Clover LLC

  • Established a new Limited Liability Corporation and parent company.

  • Contributed high-end services to the carpentry and exterior design industry.

  • Performed Formatting and finalizing legal documents and business correspondence.

  • Initiated Calendaring, and Tracking.

  • Initiated, Maintained and Improved

  • office organization and filing.

  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.

Wraparound Facilitator | Center for Human Services

  • Engaged and motivated diverse teams while providing culturally competent services.

  • Demonstrated teamwork, open communication, and shared leadership.

  • Collaborated with multiple clients and stakeholders across industries with commitment to achieving team goals.

  • Facilitated conflict management and consensus-building with a highly individualized client focus.

  • Demonstrated strong written and oral communication skills.

  • Designed pamphlets and flyers for executive-level usage and organizational-wide communication.

  • Liaised stakeholder management with recruited language translation. Utilized both in-person and virtual tools to ensure comprehension across international clients and stakeholders.

  • Conducted effective coordinating, scheduling, interviewing, reporting, note-taking, and data collection.

  • Onboarded and progress tracked clients using spreadsheets and remote testing tools. Administering in-person and remote questionnaires and surveys

  • Interviewed clients individually, in families, and in groups, assessing situations, capabilities and problems to determine services required to meet needs.

  • Liaised between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors and other contacts to help children facing disabilities, mental health crisis, and poverty.

Education

2018

Bachelor's Society, Ethics & Human Behavior  | University of Washington

Practical Reasoning | Ethics and Society  | Theories of Personality  | Introduction to Personality and Individual Differences  | Critical Diversity  | Team Building | Cultural Anthropology  | Literary Editing and Publishing  | Literature and Sexuality  | Ethics and Society  | Human Sexuality | Black Cultural Studies | Restoration Ecology | Disability Studies | Institutions and Social Change |

2016

Associate in Psychology & Environmental Science | Bellevue College | With Distinction

Organizational Communication  | Small Group Communication  | Social Psychology  | Weather & Climate  | Critical Thinking  | Puget Sound Ecology  | Survey of Environmental Science  | Sustainable Business Practices  | General Psychology  | Human Biology   | Global Environment

2002

Applied Arts, Fine Arts  
Den Frie Ungdomsuddannelse  |  Aarhus, Denmark  

Individualized arts and design education with both literary and practical components 

2017

Insights Discovery Accreditation
Insights Nordic  | Denmark

2021

Foundations of User Experience (UX) Design
Coursera  | Google  

2022

Contact Center AI: Conversation Design Fundamentals
Coursera  | Google Cloud  
Virtual Agent Development in Dialogflow CX for Citizens Devs
Coursera  | Google Cloud  
User Interface (UI) Design with Wireframes in Miro
Coursera  | Miro 
Start the UX Design Process: Empathize, Define, and Ideate
Coursera  | Google Cloud  
​Build Wireframes and Low-Fidelity Prototypes
Coursera  | Google Cloud  
Conduct UX Research and Test Early Concepts
Coursera  | Google Cloud  

Certifications 

Skills
& Expertise

I have a strong background in applied arts, and as a Web and Marketing Manager, I have had the opportunity to develop my skills in areas equality applicable to UX  

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As a multifaceted individual, I am also a trained and certified Facilitator with foundation in behavioral science and philosophy.

Working as a facilitator, my multicultural background and strong communication skills were key in interpreting the subcontext and sentiment for the success of diversified teams.

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  • Responsive Web Design

  • User Research

  • Quantitative Analysis

  • Focus Group

  • Client Assessments

  • Build Wireframes and Low-Fidelity Prototypes

  • Conduct UX Research and Test Early Concepts

  • Virtual Agent Development in Dialogflow CX for Citizen Devs

  • Branding

  • B2B and C2B

  • Strategy

  • Coaching

  • Moderated complex teams through high stake decisions

  • Sentiment and semantics analysis

  • Editing and publishing

  • Problem-solving and analysis

  • Proactive, independent, and collaborative

  •  Goal-oriented, purpose-driven 

  • Adaptable

  • Website building and testing

  • Product Development Consultations 

  • Digital Content Development

  • Customer Insight

  • Online Presence Monitoring

  • SEO Strategy and Execution 

  • Developing Creative Content 

  • Field Research

  • User Feedback

  • Mockups and Prototypes

  • User Experience Design (UX) 

  •  Workshop Facilitation

  • Informational Interviews

  • certifications

  • User Interface

  • Wireframes 

  • Content Curation

  • Competitor Audit

  • Visual Design

  • Key Performance Indicators (KPIs) 

  • Communications Strategies

  • Sales Presentation

  • Self-motivated

  • Sense of humor and positive attitude

  • Authenticity and EQ

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